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3am calls get answered before the on-call tech wakes up
AI Voice Agent for IT Support
No more 3am panic calls. No more angry voicemails by morning.
The Problem
Every overnight issue meant a technician dragged out of bed, a 12-minute hold time, and an angry client by morning. The team was running on caffeine and complaints.
The Outcome
Built Sophia, an AI that picks up the phone in 2 seconds, confirms who's calling, asks the right questions, files the ticket, and only wakes a human up when the issue actually needs one. Replaces the night shift for $8K+/month in savings.
How It Works
- Real phone calls, not a chat widget
- Confirms who's calling via Microsoft 365 and SMS
- Knows your customer's specific setup before they finish the sentence
- Files the ticket and pages the right tech automatically
Tools I used
AsteriskPJSIPVoskWhisperKokoro TTSOllamaChromaDBRedisPython
Want one built like this for your business? Send me the rough idea. I'll tell you honestly if it fits.
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