End-to-end conversation layer. Answers in about 1.5 seconds from your own knowledge base, with no invented steps. No per-call API fees. Self-hosted, your data never leaves your environment.
Caller #248
Office user, client tenant
INC-4821
VPN disconnects every 20 min, home network. Reconnect verified, monitoring requested.
Thanks for calling IT support, this is Sophia. What can I help with today?
My VPN keeps dropping every 20 minutes.
I can help with that. First a quick security check. Would you like a text message code, or the Microsoft Authenticator app?
Text message.
Sent. Read me the 6 digit code whenever you are ready.
8 4 2 9 1 7.
Thanks, you are verified. I see two recent VPN tickets on your account. Quick question: are you on the office WiFi, or working from home?
Working from home.
Let us reconnect through the secure portal first. Open your browser and go to the link I just texted you.
Okay, it loaded.
Sign in with your work username and password, then approve the prompt on your phone.
Done, it connected.
Great. In case it drops again I have logged this for the network team. I opened ticket INC-4821, priority P2, with the details. Anything else?
No, that is all, thanks.
You are all set. Have a good one.
Representative call. Faithful to the real flow, no client data.
“Most AI voice tools rent you minutes. This one you own.”
Integrations: Microsoft 365 (identity), SMS one-time codes, your PSA for ticketing, your existing knowledge base, and standard SIP telephony (works with systems like 3CX).
When the call is hard. Real calls are messy. When a caller is confused, asks for something outside the guides, or wants something the procedure does not cover, Sophia does not guess or invent a step. It re-checks, and if it still cannot help cleanly, it stops, files a ticket, or pages a human. Knowing when not to act is half the engineering.
Yes. The model and every call run on your own infrastructure. No audio, transcript, or customer data is sent to a third-party AI API.
It walks callers through your own documented procedures word for word, so it never invents an IT instruction. When it is unsure or the request is out of scope, it escalates and files a ticket instead of guessing.
Enterprise voice builds usually take 4 to 9 months and 50,000 to 200,000 dollars. This is a focused, pragmatic build. Send me one paragraph and I will give you a fixed price and timeline in 24 hours.
Want one built like this for your team? Send the rough idea and I'll tell you honestly if it fits.
Tell me what's broken. I'll reply with whether AI fits your problem and what it costs to fix.
Send a paragraph