Replaced after-hours staff -- saves $8K+/mo

AI Voice Agent for IT Support

The Problem

Client was paying for overnight support staff who mostly sat idle. When calls did come in, hold times still averaged 12 minutes.

The Outcome

Built a voice agent that picks up instantly, verifies callers, triages the issue with AI, creates a ticket, and pages the right tech. Runs 24/7 with zero payroll.

How It Works

Real phone calls -- not a chat widget
Caller identity verified via MS365 & SMS
AI triages using client-specific knowledge
Auto-creates tickets and escalates to on-call

Tech Stack

AsteriskPJSIPVoskWhisperKokoro TTSOllamaChromaDBRedisPython

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Inmate Insights

Every day without AI is revenue you’re leaving behind.

Tell me what your team wastes time on. I’ll tell you exactly what AI can take off their plate.

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